PRIVACY POLICY

Welcome to Cozlec Electrical ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

Business Name: Cozlec Electrical

Contact Email: info@cozlecelectrical.com.au

Phone: 0413 533 589

Location: Newcastle, NSW, Australia

We may collect the following types of personal information when you interact with us:

• Name and contact details (email address, phone number) submitted via contact or enquiry forms
• Business information provided during service requests
• Details of the electrical services you enquire about or request
• Correspondence and communications between you and Cozlec Electrical

We do not collect payment information directly on our website. We do not currently use third-party tracking tools such as Google Analytics or advertising pixels.

We use the information we collect for the following purposes:

• To respond to your enquiries and communicate with you about our services
• To provide and manage electrical services to you
• To send appointment reminders, job updates, and service follow-ups
• To send marketing and promotional messages where you have provided consent
• To improve our website and services
• To comply with legal obligations

Your information is stored securely within our business management platform, GoHighLevel (GHL), a CRM and marketing platform. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

GoHighLevel maintains its own privacy and security practices. You can review their privacy policy at www.gohighlevel.com.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business, bound by confidentiality obligations
• Where required by law or regulatory authority
• With your explicit consent

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request that we delete your personal information (subject to legal obligations)
• Opt out of receiving marketing communications at any time by replying STOP to any SMS or contacting us directly
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise any of these rights, please contact us at: info@cozlecelectrical.com.au

By submitting our contact form and checking the relevant consent boxes, you agree to receive:

• Non-marketing text messages about appointment reminders, job updates, and service follow-ups
• Marketing and promotional messages including special offers and service updates (where separately consented to)

You may opt out of SMS communications at any time by replying STOP. You may opt out of email communications by replying to any email with UNSUBSCRIBE or contacting us directly.

Our website may use basic cookies to ensure proper functionality. We do not currently use cookies for advertising or tracking purposes. You can set your browser to refuse cookies, though this may affect your experience on our site. For more information please see our Cookie Policy.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact:

Cozlec Electrical

Email: info@cozlecelectrical.com.au

Phone: 0413 533 589

Location: Newcastle, NSW, Australia